Resending a Parent Invitation by Email or Text

f a family hasn’t received their invitation, or has lost it, you can send their booking link again — by email, by text, or both. It takes two clicks and you can do it for any pupil in your class.

Step 1 – Open ‘Class Schedule’

•   Click ‘Meetings’ in the left-hand sidebar and choose ‘Class Schedule

Step 2 – Choose the schedule and class

•   Use the ‘Schedule’, ‘Subject’ and ‘Class’ dropdowns to narrow things down to the right set of meetings.

•   Check the status underneath reads ‘Open for booking’. Alongside it you will see the dates and how many of your pupils have booked so far.

Step 3 – Find the family

•   The ‘Not booked’ tab is the quickest place to look, since it lists exactly the families who haven’t booked yet. You can also search by name.

•   Click the icon at the end of the pupil’s row to open their details.

Step 4 – Send the link again

•   The pupil’s panel opens. Look for ‘Booking link’, which tells you when bookings close and gives you the two ways of sending.

•   ‘Resend by email’ and ‘Send by text’ each show the contact details they will use, so you can check them before you click.

•   Click whichever you need. The button turns green to confirm: ‘Email sent’ straight away, and ‘Text queued’ for a text, which sends shortly afterwards.

Checking who has been invited

•   ‘Guardians’ further down the same panel lists everyone linked to that pupil in your school’s records, with their email and mobile number and the date they were invited.

•   This is worth a glance before you resend — if a second parent is listed as not invited, that may be the real reason the family hasn’t booked.

The family can now book a slot with you using the link. Close the panel with the ‘x’ in the corner, and repeat for anyone else who needs a nudge.